Customer service was good though my order sat at the warehouse for 5 days but once emailed over it, they shipped it out fast. However the product quality for the price is DISGUSTING!!!!!! First one had holes before even being worn just like another Berkshire product I brought!! Second one after being warn with jeans for a few hours had huge holes in them. It's like they were made to fall apart. extremely poor quality and durability. If i had paid a couple of bucks it would be different but at the discounted price not worth it at all!!!!!!!